OVERVIEW: To provide support in all areas of production as may be required. **Only serious candidates need apply.

Job Purpose: Sew material parts into finished products. Serves customers by providing quality products while practicing required standards. Serves company by maintaining or improving standards of practice.

OVERVIEW: To ensure excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. * This position will also provide assistance to Accounting Dept. on regular basis. - Serve as liaison between customer support team, management and customer to improve customer service and business productivity. - Assist directly or route customers to the appropriate personnel for assistance. - Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Will include regular handling of customer billing tasks. - Track, follow-up and resolve customer’s outstanding issues in a timely fashion. - Develop customer service programs in order to provide outstanding service. - Prepare documentation and reports on routine customer correspondence for future reference purpose. Will include preparing and sending monthly statements to customers using Quickbooks Online. - Assist in training peers on improving customer support service. - Develop and maintain in-depth product knowledge. - Collaborate with Marketing Dept to conduct customer surveys about the company’s service so as to obtain feedback. - Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers. - Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

OVERVIEW: Coming Soon